Customer Service, I repeat CUSTOMER service.

Customer Service…

Don’t you think the paintball world could use a heck of a lot more than it currently has? Let’s be honest here, most places in the industry (especially in retail) do not take this part of their business seriously. That is where Hustle Paintball’s mission has come from. We, as players & consumers, were so tired of being dicked around by someone who doesn’t even know what metal most markers are made from (some “expert”), that we decided to take being an online paintball store to the next level.


We may be an online store (yes, the evil empire, hated by all), but what we do as an online retailer is provide a level of customer service unparalleled in the industry, so much so that we strive for your online visit to be much more like if you were to visit us in person. We do this by trying to personalize any shopping experience you have with one of us. Either by phone or email, we put all our effort into getting you what you want, exactly the way you want it.

I am sure a lot of you have a local store of some kind that you shop at. Not just because you want to support local business and the store is a hop down the street from your jammies and cereal bowl; but because that store provides you a service.

Yeah, we have a local Colorado showroom as well :).

They have your back 100% of the way and understand that when you have an issue, it needs to be taken care of. But guess what? It doesn’t matter if you are in any one of the 50 states of the  United States of America or beyond. Hustle Paintball is that store! Hustle Paintball has your back, and that is what really counts. Our mission is to take care of you when something happens so that you do not need to worry when placing an order with us.

There is something to be said about having a staff that is 100% comprised of people who have an actual care about what is going on in the industry. You seem to get a level of care and respect that is nonexistent when you work with someone who just has no passion for it. We all have our own opinions on what we like and what we like to do, but not a single one of us is going to bash on you for your choices or try to make you feel less for any purchase you have made.

We are here to help; THAT is what we love to do. We are not here to sell you what will bring us the highest profit margin – when you want something, we will tell you what is our favorite. We will tell you which is our favorite in which price range as well. To me, the experience we bring is like when you walk into a decently run Cold Stone Creamery.

It’s kind of like that.

If you have no clue what ice cream, size, or toppings you want mixed in; the person behind the counter is typically very happy to go over all of the choices and different flavor combinations they have tried and like themselves.

We are here to educate, explain and give our personal ideas and opinions. We are NOT here to TELL you what and how to buy. I am not writing this to toot our own horn, but as a business it is important to know what it is that you do that sets you apart. We are different from every single other online paintball retailer, and in a lot of cases, local shops as well because the level of care that we provide is 100%.

I kid you not. We recently had a customer call us and tell us that they did not get every item they ordered. Here is the thing, I pulled and packed the order, and it was double checked by both Ethan and Jeff. We take shipping out orders extremely seriously as we ourselves hate getting things incorrectly. We ordered these items specifically for the customer, and inventory was 100% spot on. The “missing” items most definitely were in the box when it left the warehouse. Not a single one of us was concerned on if this was an honest issue, or something a little more sinister. It doesn’t matter. Our job was to make sure the customer got his product, and so we have. We call this “investing in our future” – who in the heck cares if someone was telling the truth, or lost it themselves or what have you. Our #1 concern is YOU, the customer being satisfied with your order and with us. If we ensure that, you are much more likely to order with us in the future.

Start making a statement to the other companies (you know who they are) If you do not want to deal with stress, or have things blamed on you. You know where to shop.

Thank you for reading, we have a lot of passion and love for what we do, and if we didn’t – we wouldn’t.

Thanks for having us be a part of your wedding Dominic!


Family Dinner

I want to take the time to acknowledge how special the team we have here at Hustle Paintball is. Seriously, this is not your typical pyramid of power supported by the ever stalwart pull of the paycheck. Honestly guys, if it were about the money; I am not sure a single one of us would be answering phone calls, or responding to emails.

This article is titled “Family Dinner” because that is what we like to do. We do not literally sit down and have a scheduled family dinner, but we often sit down together and celebrate things like anniversaries, or team goals we have reached.

We also <3 Sriracha!

In fact recently on our day off we had our traditional “Chinese and Champagne” day to celebrate a milestone for two of our team members’ time here.

Jay, as of early August has officially been here a year. Trevor, as of early August has been with the company for three years. It has taken Ethan some time, but he really has put together a hell of a team to help push our expectations of this company even further. Seriously, have you seen our video channel lately? Things are improving around here, every little thing is being looked at and we are asking ourselves as a team on what we can do to improve and make things better.

Much of what our mentality is in the office; we try to spread everywhere through our different mediums of interacting with you all, our customers. I mean, really we do not just see you all in the same light as some other companies out there. You are not walking wallets to us that we just want to pillage and move on to the next.

He may be the boss, but he sets the pace and grinds out every single day with us.

Especially locally, but even over the phone: Josh, Eric, Travis, C.J. – The list goes on and you know who you are; you are our friends.

On the 20th, we are all going to see the Denver Roller Dolls steamroll some people and just go out and have a good time together. This is not a “Team-building” exercise, something that we are doing because we believe we should. We are all going together because we genuinely want to. Being a team, and teamwork itself are the foundation of this company. When big things happen around the office, it is because we all put our heads together and create something as a team. There is not a single one of us who believes they are better than the person to the left or right.

This brings me to our teamwork outside of the office as well. As you all know, 100% of Hustle Paintball Staff are active paintball players.

Friendship & respect is what drives a lot of what we do.

Ethan, Jay, and Russell are on Team Anomaly and practice almost every weekend of the year regardless of weather. Trevor plays a lot less now due to his knee issues, and Jeff has a big family to take care of.

Regardless of why or when we play, every single one of us has a passion for this sport that we bring into our teamwork in the office. When you see us push a product, or “advertise” it, it is because we in fact like the product personally, and want to see it do well.   The nice thing about this team mentality is often we have differing opinions on things. If you ask Ethan his opinion on one thing, you may get a wildly different opinion from Russell. That’s the thing, both opinions are going to be grounded by an actual paintball player who has a legitimate reason for what they like and do not. It is up to you at that point to make a decision on how likely your opinion is to line up with the person you are speaking with.

Really, all I am trying to say here is that teamwork and friendship have been the driving force behind this company. Not only do we consider ourselves a team in the office and on the field, but we consider you all — our customers, a part of our team as well.

Thank you for your support, and for being a part of the Hustle Paintball family!

– Trevor

The Planet Eclipse Etha Modular Components (EMC) Kit

It is time to shamelessly plug a cool product we like.

The Planet Eclipse EMC kit for the Etha is probably one of the coolest things to hit the market in quite some time. There are a quite a few reasons why this kit alone makes me want to buy an Etha, just to have one. For one, it is meant for the Etha which is a fantastic entry level marker that shoots nicely and just feels great in the hands, it’s just a bit of an air hog. The Etha is quite light (2.05 lbs – 1/10th of a lb. lighter than the Etek4 LT) which makes adding this .8 lb. kit on to the marker not that big of a deal. With everything installed the marker is still only going to be 2.85 lbs in weight (sans tank & hopper of course). That’s a lot of customizability added without any real loss of mobility to you!

Planet Eclipse managed to make this upgrade quite light by not making it out of aluminum. Now, before you start to hang your head in frustration about yet another “plastic upgrade” coming out for your aluminum marker, STOP RIGHT THERE.

Just look how sexy Jay made it with a bit of lighting!

Ahh, the magic of Jay + Studio.. don’t you want one?!

The guys at Eclipse are no slouches – just like the Etek3 & 4 before it, these “plastic” parts are made of Glass Reinforced Nylon (GRN) which is not only stupidly strong, but is the exact reason why Planet was able to keep the weight down to a minimum. Honestly, I am quite impressed with the construction of the product, as well as the look. The GRN gives a fantastic matte finish that looks spectacular in either color of the EMC Kit, dark earth or black.

Now, let’s get down to the real reasons I like this upgrade. First and foremost for the typical trashy paintballer like myself comes the look. I am not so sure about you but I have seen a lot of decked out tactical markers in my time in the industry. I have a bit of a taste for them, even though I do not like them for my personal use – I think a decked out tactical marker is so much more menacing and cool looking than my shiny laser beam machine. With that said, I think an Etha with the Dark Earth EMC kit is just plain fantastic looking.

The best way to get both styles of Paintball on one platform.

If this doesn’t make your pants tighter, you have issues.

By itself, with no attachments just looking at it I want to play with it. If I put a stock and an AFG on the marker it has probably the most comfortable stance out of any paintball marker I have ever held. It just seems so natural and brings paintball to the full circle I feel it has needed to get to for some time.

This brings me to my second reason why I believe this to be a revolutionary product. If you have been reading my blogs lately, I am not a speedballer, or a scenario/woods baller. I am a paintballer, as we should all be. The EMC kit now turns the Etha into a paintball marker. Not a speedball marker. While we all know that space guns can go into the woods and into scenarios with no problems – it does kind of hurt the immersion and suspension of reality for the magic of a scenario. Me, being the type of paintball player I am, would actually go out with a tactical marker such as this one. The marker is still maneuverable and light, while also having the added benefit of tactical rails for me to customize the marker to be bespoke for me personally.

I love the fact that Planet Eclipse is really starting to take risks and is getting into the scenario game with their products, no, moreso they are blurring the lines between the two styles of paintball play.

Just looking like a boss with the Planet Eclipse EMC kit is all.

Feel insecure about your current gat yet? I do.

Seriously, how awesome would it be to just slap an AFG on the thing, no other tactical accessories to weigh you down. Then go out to the NPPL or PSP field and merc some fools. I know that is all I can think of, it just feels so darn comfortable!

It is time to bring this all back to the real point of this post. What do I think about Planet Eclipse’s new EMC kit? Well, let’s just break it down into simple numbers & facts.

Final Thoughts:

Price: $79.99 – I think this might be slightly overkill, I would have preferred a $69.99 price tag, but the fact that this is supremely well made AND backed by Planet? Totally worth the asking price.

Utility/Installation: 10 – Hey, if you don’t want it, don’t buy it. But it is super easy to install, looks great, and adds the ability to configure your marker personally in millions of ways. This is a must buy for anyone who likes the tactical side of paintball, but prefers a marker that isn’t 12 lbs, or $1,000.00 with “quirks”.

Lasting Appeal:  8 – I already handed out a 10 and just do not want to be too generous, this kit is great all around. I would just like one for more markers than just the Etha :).

So, go and check it out! Look below for our video review done by Ethan and sound off in the comments with your thoughts!

What makes us Hustle Paintball

Hey everyone.

It is time for another blog; this time I would like to touch on something a little more serious as well as a little more near and dear to our hearts. We are really starting to build up some customer loyalty, which believe me – ALL OF US appreciate. We love talking to you guys on the phone and really helping you out with your gear.

However, a few of you loyal customers have been dealing with an issue as of late and are asking, “what gives?!”. The issue I speak of is the fact that often when people place orders things are out of stock, or there is a wait of sorts before we can get it to you. We’ve gotten blunt yet reasonable questions like “Hey guys, I love shopping with you, but how come nothing is ever in stock?” —

Just a statement is all.

We will forever stand by this motto.

As players ourselves, we can understand how frustrating it can be to have to wait for your gear, especially when a tourney or scenario game is right around the corner… or you’re just excited for your gear and YOU WANT IT NOW!

That is why I kind of wanted to hit this issue straight ahead, we want to be perfectly transparent with you all. The reason for this, is because we are a small company (5 total employees), with even smaller pockets. Our entire catalog of items that we carry and sell is well over 10,000 items. If we had the cashflow to be able to keep all 10,000+ items in stock at all times, of course we would absolutely love to! Unfortunately this is just not the case, so what we have to do is keep the highest selling items in stock at all times and do our best to be proactive on the other items in our catalog.

Now, what we provide in lieu of this, is the absolute best top-notch customer service for any retailer in the business. You may have to wait a week for an item to ship, if so, we will call you within one business day of your order and let you know what is going on, or if we have any available alternatives to go with. In a lot of cases, our representatives will give you a FREE UPGRADE to a BETTER item that we DO HAVE IN STOCK. Beyond that, when the item does ship out, we actually have your back. If the item gets damaged in transit, or even lost, Hustle Paintball has your back. We will take care of you and make sure you get your equipment, and this is at no extra hassle to you. It is because we care, because we are ballers ourselves.

That is really the biggest advantage you have with shopping with Hustle Paintball. Every single one of us is a paintballer. We go out every weekend, we shoot and work on these markers, and use all of this equipment ourselves. Ask us a question? Get a real answer. We do not shoehorn you into the item we have the most of in stock that we need to get rid of. When you ask us a question or go to us for our opinion that is what you get.

Just the Hustle Crew, you know how they do.

Sorry Josh, you’re not real right now.

Really, what we all wanted you guys to know is that when you shop with us, you are helping put food on the table for five people and their families. We are not a large company, and we are not looking to maximize profits and increase our wallet size at the cost of your time and well-being. We are paintballers who want to increase the size of this sport, while also providing two great platforms to do so. Our YouTube channel is meant to be an honest, informed channel with all videos from installation to review, and fun & games :). is a continually growing community for all paintballers new and old that is welcoming and not abrasive.

So, why don’t you all join the revolution and stop letting stores put their blame on you for a shipping mistake, or tell you that you are S.O.L. because your package was stolen off of your front door. Insist on excellent customer service, and supporting other ballers! Make a statement, and join the RIOT against the Speedball/Woodsball debate – it is all paintball, let’s just enjoy this sport together!

— Trevor